HubSpot Service Hub

Customer service automation software for superior customer service.

 

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Customers always expect better service.

Customers desire to receive solutions within minutes and expect personalized 24/7 service through various channels. However, most customer service representatives struggle to meet these growing demands due to scattered tools and data.

With the HubSpot Service Hub, all customer service data and channels are seamlessly connected on a single CRM platform, making it easy to support, maintain, and expand the customer base. The result is satisfied customers throughout every stage of their journey and improved customer service management.

Overview

HubSpot Service Hub

Describes the overview, price, and main functions of the HubSpot Service Hub.
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Features
Includes conversational tools, a shared inbox, help desk automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, playbooks, and more - all powered by a CRM to give your business one unified view of each customer interaction.
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Description
Customer service software that helps you deepen customer relationships, connect to the front office, and drive team efficiency. Service Hub is easy to use and connected to HubSpot's full CRM platform to help you deliver authentic service and put customers first.
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Pricing
Pricing starting at:
- $0/month USD (Free)
- $45/month USD (Starter)
- $450/month USD (Professional)
- $1,200/month USD (Enterprise)
HubSpot Service Hub

Recommendation on how to use Service Hub

Increase your ROI by taking full advantage of the features of HubSpot Service Hub.

First, strengthen your customer relationships.

Customer Portal

Empower your customers to take ownership of their experiences through our customer portal. With continuous ticket conversations between customers and agents, problems are resolved quickly.

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Knowledge Base

Enable customers to help themselves and reduce the number of support requests. Transform frequently asked questions into a searchable library of helpful articles, videos, and documents.

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Omnichannel Messaging

Support customers in enjoying exceptional experiences across any channel. Access various channels through the inbox and seamlessly transition between them to connect with customers.

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Next, improve the customer engagement experience at every customer service touchpoint.

Shared Inbox

Connect team emails, real-time chat, and Facebook Messenger in one integrated inbox to ensure visibility and enable the entire team to manage conversations and respond effectively.

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Conversation Intelligence

Automatically capture detailed information from all calls to understand the "why" behind team performance. Then uncover coaching opportunities with AI-based insights.

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Customer Feedback Survey

Measure customer satisfaction. Introduce NPS, CSAT, CES, and customized surveys to collect feedback and leverage it to build better customer experiences.

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Next, improve the customer engagement experience at every customer service touchpoint.

Shared Inbox

Connect team emails, real-time chat, and Facebook Messenger in one integrated inbox to ensure visibility and enable the entire team to manage conversations and respond effectively.

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Conversation Intelligence

Automatically capture detailed information from all calls to understand the "why" behind team performance. Then uncover coaching opportunities with AI-based insights.

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Customer Feedback Survey

Measure customer satisfaction. Introduce NPS, CSAT, CES, and customized surveys to collect feedback and leverage it to build better customer experiences.

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Lastly, drive team efficiency.

Helpdesk Ticketing

Minimize the time spent on data entry and invest more time in helping customers succeed. Create a help desk that prioritizes handling important issues by adding routing to tickets.

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Service Analysis

Discover key insights with new forms of reporting and find ways to provide efficient and genuine service.

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Automated Customer Service

Eliminate unnecessary manual processes so that your team can focus on resolving customer issues. Support agents in building scalable and authentic experiences.

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HubSpot empowers 184,000+ customers in 120+ countries for fast business growth.
Case Study

Customer Success Stories

Discover how customers generate revenue, save time and resources, and measure and optimize their investments with HubSpot.

HubSpot has been voted as the top software in 297 different categories.

FAQ

What is customer service software?

Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organize, and respond to customer support requests, and ensure the growth and satisfaction of your customers. 

While most customer service software solutions solve for a specific use case, Service Hub is unique in its connection to the HubSpot CRM platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

Can HubSpot software integrate with third-party software and tools?

You bet! You’ll find more than 1,400 custom integrations in our App Marketplace. From JIRA to SurveyMonkey to Facebook Messenger, it’s easy to connect HubSpot to your service team’s favorite tools in just a few clicks — so you can spend less time toggling between different tools and more time interacting with your customers.

Are HubSpot's free CRM and customer service tools actually free?

They sure are! You do not need to sign up for a free trial to use HubSpot’s free CRM and customer service tools, so there is no credit card required to start using them. And as your business grows, our software grows with you. You can easily upgrade to any of our premium editions across HubSpot’s CRM platform. Learn more about HubSpot’s free CRM and customer service tools.

What makes HubSpot's customer service software popular?

While Service Hub stands out for the power and ease of use of its support and help desk features, Service Hub is also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.

Last but not least, you can easily sync Service Hub with more than 1,400 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

I want to get my customer service team using Service Hub. What is the pitch?

Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey. And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

How does Service Hub work with Marketing Hub, Sales Hub, CMS Hub and Operation Hub?

Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub are each part of HubSpot’s complete CRM platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit, to closed deal, to loyal customer.

How much does HubSpot's customer service software cost?

You can get started with Service Hub for free. If you’re looking for more advanced features to help automate and scale your support operations, HubSpot also offers premium Service Hub features with its Starter, Professional, and Enterprise editions.

How much time does it take to implement customer service software?

You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in, and with our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.

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James Jeong
Marketing Manager | SK Group
"Performars has significantly improved our comprehension of Hubspot. Previously, we were unaware of the Hubspot features that could benefit our company. We questioned, 'How can these features help us?' However, after discovering Performars, we have found continuous support that has allowed us to effectively utilize the Hubspot tools in our sales and marketing efforts. We are grateful for the assistance from Performars."
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"Build a successful online marketing strategy through the expertise of Performars. Considering implementing HubSpot to strengthen non-face-to-face sales, we discovered Performars. With the need to undertake marketing tasks different from our existing work, such as implementation, planning, and content, we successfully introduced the system smoothly with the overall consulting provided by Performars. Being a global company, we faced strict security and privacy regulations. We resolved these issues together. Since HubSpot is an unfamiliar system and lacks local language support, the involvement of an expert was essential during the initial implementation. After careful consultation, we determined that Performas had the highest level of expertise, and we have no regrets about selecting them."
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"We introduced it as a sales management tool and are even using Marketing Hub. If we had not gone through Performars, including initial setup and advice on operation methods, onboarding would have required a lot of resources. We are receiving a lot of help at each stage of expansion. We are receiving a lot of help through HubSpot for efficient operation. We are building a sales process. By using reports, we can collect performance data that used to be written by hand in real time, freeing up time to focus on other tasks. Additionally, as all members see the same information, alignment between functions is naturally achieved. ."
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Leader | Solution BU
"No matter how competitive a tool is, it is true that it is difficult to introduce if onboarding, use, and maintenance are difficult. In particular, competitive foreign CRMs often have limited local support and sales resources in Korea. Performars' implementation experience and various references served as a point where I could expect reliable support whenever I had these concerns, and they remained effective even after the actual introduction. I do not regret collaborating with Performars!”
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Eddy Kim
Head of Sales | Sales Department
"Performars actively provided advice during the initial setup process to help the team quickly apply HubSpot to their work. We are currently using it starting with the introduction of a sales hub and expanding it to include a marketing hub. Performars is adapting to the growing business situation. We are helping them use HubSpot appropriately.”
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Customer Success Lead
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HubSpot Product line

HubSpot Products

Each product is powerful alone, but they’re even better when used together.

HubSpot Marketing Hub

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Marketing automation software to help grow traffic, convert more visitors, and run complete inbound campaigns at scale.

HubSpot Sales Hub

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Sales CRM software to help you get deeper insights into prospects, automate the tasks and close more deals faster.

HubSpot Service Hub

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Customer service software to help connect with customers, exceed expectations and turn into promoters.

HubSpot CMS Hub

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Flexible content management software for marketers and developers, giving customers a personalized experience.

HubSpot Operations Hub

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Operations software that lets you easily sync and curate customer data, and automate business processes.

Upgrade your growth to a smarter level with HubSpot, guided by Performars.

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