--- title: 客戶服務自動化 | 提升客戶體驗與滿意度 Helpdesk Software | HubSpot description: HubSpot Service Hub 提供整合的客戶服務解決方案，提升滿意度和業務效率，幫助企業快速回應客戶需求。客戶體驗 image: https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Feature%20illustratives/2023_ServiceHub_Knowledge_base3.svg --- [![Performars](https://www.performars.com/hs-fs/hubfs/Recurso%2082.png?width=150&height=51&name=Recurso%2082.png "Performars")](https://www.performars.com?hsLang=zh-tw) [![Performars](https://www.performars.com/hs-fs/hubfs/Recurso%2082.png?width=150&height=51&name=Recurso%2082.png "Performars")](https://www.performars.com?hsLang=zh-tw) - [企業解決方案人物角色行銷](https://www.performars.com/zh-tw/persona-marketing) - [RevOps](https://www.performars.com/zh-tw/revops/strategy) - [功能性解決方案](https://www.performars.com/zh-tw/persona-marketing) - [數位化進入市場策略](https://www.performars.com/zh-tw/persona-marketing/go-to-market-strategy) - [客戶人物角色開發](https://www.performars.com/zh-tw/persona-marketing/persona-development) - [客戶旅程設計](https://www.performars.com/zh-tw/persona-marketing/customer-journey-map) - [搜尋引擎優化](https://www.performars.com/zh-tw/persona-marketing/search-engine-optimization) - [競價排名優化](https://www.performars.com/zh-tw/persona-marketing/ppc-optimization) - 垂直解決方案 - [適用於大型企業行銷人員](https://www.performars.com/zh-tw/solutions/enterprise-marketing) - [適用於新創公司行銷人員](https://www.performars.com/zh-tw/solutions/startup-marketing) - [適用於B2B公司行銷人員](https://www.performars.com/zh-tw/solutions/b2b-marketing) - [適用於醫療產業行銷人員](https://www.performars.com/zh-tw/solutions/pharma-marketing) - [適用於旅遊業行銷人員](https://www.performars.com/zh-tw/solutions/tourism-marketing) - [一體式行銷管理推薦](https://www.performars.com/zh-tw/solutions/all-in-one-marketing-service) - [成長軟體HubSpot](https://www.performars.com/zh-tw/revops/hubspot) ### **[HubSpot](https://www.performars.com/zh-tw/revops/hubspot)** - 成長更好   [![免費試用HubSpot](https://no-cache.hubspot.com/cta/default/3384735/f4ccb9d3-5410-4036-9bab-f5d9649ccbea.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/f4ccb9d3-5410-4036-9bab-f5d9649ccbea)   [![Request for quote](https://no-cache.hubspot.com/cta/default/3384735/e7531d82-b0d5-40b0-b469-ed6c9f107ecd.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/e7531d82-b0d5-40b0-b469-ed6c9f107ecd) - **產品** - [Marketing Hub](https://www.performars.com/zh-tw/revops/hubspot/marketinghub) - [Sales Hub](https://www.performars.com/zh-tw/revops/hubspot/saleshub) - [Service Hub](https://www.performars.com/zh-tw/revops/hubspot/servicehub) - [Content Hub](https://www.performars.com/zh-tw/revops/hubspot/contenthub) - [Operations Hub](https://www.performars.com/zh-tw/revops/hubspot/operationshub)   - **資源** - [為什麼用 HubSpot](https://www.performars.com/zh-tw/revops/hubspot/why) - [什麼是 HubSpot](https://www.performars.com/zh-tw/revops/hubspot/what-is-hubspot) - [CRM 管理清單](https://www.performars.com/zh-tw/revops/hubspot/crm-checklist) - [CRM 比較](https://www.performars.com/zh-tw/ko/revops/hubspot/salesforce-marketing-cloud-comparison-0) - [資源庫](https://www.performars.com/zh-tw/resources/hubspot/demo) - **用戶支援** - [HubSpot 入職服務](https://www.performars.com/zh-tw/revops/hubspot/onboarding-service) - [支援請求](https://www.performars.com/zh-tw/customer-support) - [CRM 系統整合](https://www.performars.com/zh-tw/revops/hubspot/integration) - [CRM 託管服務](https://www.performars.com/zh-tw/solutions/saas-managed-services) - **開發工具** - [HubSpot 動力工具](https://www.performars.com/zh-tw/revops/hubspot/tools) - [成長計畫](https://www.performars.com/zh-tw/revops/hubspot/growth-program) - [社群 - H.U.G](https://events.hubspot.com/korea/) --- [![HubSpot for Startups 繁體中文版 - HSFS](https://no-cache.hubspot.com/cta/default/3384735/12bd6ea6-6da8-45ae-849b-d832c882847d.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/12bd6ea6-6da8-45ae-849b-d832c882847d) 與 Performars 相關並籌集高達 200 萬美元資金的新創公司有資格獲得第一年訂閱費的 75% 折扣。 ![2023\_SalesHub\_Quotes-1](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/2023_SalesHub_Quotes-1.png?width=250&height=269&name=2023_SalesHub_Quotes-1.png) - [客戶體驗軟體Bloomreach新的](https://www.performars.com/revops/bloomreach) ### **[Bloomreach](https://www.performars.com/revops/bloomreach)** - 讓網上購物變得個人化 [![Get a Demo](https://no-cache.hubspot.com/cta/default/3384735/4c6950d5-90eb-4c36-b92f-2647a691d421.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/4c6950d5-90eb-4c36-b92f-2647a691d421) - **產品** - [Engagement](https://www.performars.com/revops/bloomreach/engagement) - [Content](https://www.performars.com/revops/bloomreach/content) - [Discovery](https://www.performars.com/revops/bloomreach/discovery) - **Data** - [Customer data engine](https://www.performars.com/revops/bloomreach/data-engine) - [Real-time journey](https://www.performars.com/revops/bloomreach/data-engine) - [Segment builder](https://www.performars.com/revops/bloomreach/data-engine) - **用戶支援** - [服務台](https://www.performars.com/customer-support) - [託管服務](https://www.performars.com/solutions/saas-managed-services) - **資源** - [管理用例](https://www.bloomreach.com/en/products/engagement/plug-and-play) - [案例探究](https://www.bloomreach.com/en/case-studies) - [第三方整合](https://www.bloomreach.com/en/integrations) - [開發商](https://documentation.bloomreach.com/) --- [![Request a free Bloomreach consultation](https://no-cache.hubspot.com/cta/default/3384735/2a6c87c6-4927-4573-8a84-d52455abefe2.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/2a6c87c6-4927-4573-8a84-d52455abefe2) ![illu@4x](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/Bloomreach/illu@4x.jpg?width=250&height=211&name=illu@4x.jpg) - [員工體驗用例Monday.com](https://www.performars.com/revops/monday) ### **[Monday.com](https://www.performars.com/revops/monday)** - 工作作業系統帶來新的工作方式 [![Get started free](https://no-cache.hubspot.com/cta/default/3384735/cf3ec4f8-f828-4e4f-8c8c-c3559d84b1d0.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/cf3ec4f8-f828-4e4f-8c8c-c3559d84b1d0) - **產品** - [工作管理](https://www.performars.com/revops/monday/work-management) - [銷售 CRM](https://www.performars.com/revops/monday/crm) - [Dev](https://monday.com/dev) - **管理用例** - [專案管理辦公室用例](https://www.performars.com/revops/monday/use-case/pmo) - [行銷管理用例](https://www.performars.com/revops/monday/use-case/marketing) - [人力資源管理用例](https://www.performars.com/revops/monday/use-case/hr) - [資訊科技營運用例](https://www.performars.com/revops/monday/use-case/it) - **價格** - [定價模擬器](https://www.performars.com/revops/monday) - [![Request for quote](https://no-cache.hubspot.com/cta/default/3384735/54962a99-ea1d-472a-bb0e-5221cb178d14.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/54962a99-ea1d-472a-bb0e-5221cb178d14) - **客戶成功** - [服務台](https://www.performars.com/customer-support) - [入職服務](https://www.performars.com/revops/monday/onboarding-service) - [Monday 託管服務](https://www.performars.com/solutions/saas-managed-services) - [資料數據整合](https://www.performars.com/revops/integration) - [知識庫](https://support.monday.com/hc/en-us) --- [![Request a free Monday consultation](https://no-cache.hubspot.com/cta/default/3384735/e404dc09-e573-4d73-81bb-27e14061733a.png)](https://cta-redirect.hubspot.com/cta/redirect/3384735/e404dc09-e573-4d73-81bb-27e14061733a) ![hand\_image2](https://www.performars.com/hubfs/2023%20RevOps%20website/Monday/hand_image2.avif) Zh-tw - 中文 - 繁體 - [English](https://www.performars.com/revops/hubspot/servicehub) - [한국어](https://www.performars.com/ko/revops/hubspot/servicehub) [Contact us](https://www.performars.com/contact?hsLang=zh-tw) [Contact us](https://www.performars.com/contact?hsLang=zh-tw) More results - [Business SolutionRevOps](https://www.performars.com/persona-marketing) - [What is RevOps?](https://www.performars.com/revops/strategy) - [Persona CRM marketing](https://www.performars.com/persona-marketing) - [Digital Go-to-market Strategy](https://www.performars.com/persona-marketing/go-to-market-strategy) - [Customer Persona development](https://www.performars.com/persona-marketing/persona-development) - [Customer journey design](https://www.performars.com/persona-marketing/customer-journey-map) - [SEO](https://www.performars.com/persona-marketing/search-engine-optimization) - [PPC optimization](https://www.performars.com/persona-marketing/ppc-optimization) - Vertical Solution - [Marketers at Large enterprises](https://www.performars.com/solutions/enterprise-marketing) - [Marketers at Startups](https://www.performars.com/solutions/startup-marketing) - [Marketers at B2B companies](https://www.performars.com/solutions/b2b-marketing) - [Marketers in Healthcare](https://www.performars.com/solutions/pharma-marketing) - [Marketers in Tourism](https://www.performars.com/solutions/tourism-marketing) - [All-in-one marketing managed Recommend](https://www.performars.com/solutions/all-in-one-marketing-services) - [CRMHubSpot](https://www.performars.com/revops/hubspot) - Software - [Marketing Hub](https://www.performars.com/revops/hubspot/marketinghub) - [Sales Hub](https://www.performars.com/revops/hubspot/saleshub) - [Service Hub](https://www.performars.com/revops/hubspot/servicehub) - [Content Hub](https://www.performars.com/revops/hubspot/contenthub) - [Operation Hub](https://www.performars.com/revops/hubspot/operationshub) - [Breeze AI](https://www.performars.com/revops/hubspot/breeze) - Resources - [Why HubSpot?](https://www.performars.com/revops/hubspot/why) - [What is HubSpot?](https://www.performars.com/revops/hubspot/what-is-hubspot) - [CRM adoption checklist](https://www.performars.com/revops/hubspot/crm-checklist) - [Salesforce vs. HubSpot](https://www.performars.com/revops/hubspot/salesforce-marketing-cloud-comparison) - User Support - [Premier Onboarding](https://www.performars.com/revops/hubspot/growth-program) - [Basic Onboarding](https://www.performars.com/revops/hubspot/onboarding-service) - [CRM integrations](https://www.performars.com/revops/hubspot/crm-checklist) - [Managed Services](https://www.performars.com/solutions/saas-managed-services) - [Kakao/SMS integrations](https://www.performars.com/revops/hubspot/integration/kakaotalk-sms) - [Support request](https://www.performars.com/customer-support) - [HubSpot for Startups](https://www.performars.com/revops/hubspot/startups) - [CollaborationSmartsheetNew](https://www.performars.com/revops/smartsheet) - [Work Management Platform](https://www.performars.com/revops/smartsheet/platform) - [Project Managment](https://www.performars.com/revops/smartsheet/platform/project-management) - [Digital Asset Management](https://www.performars.com/revops/smartsheet/platform/brandfolder) - [Resource Management](https://www.performars.com/revops/smartsheet/platform/resource-management) - [View](https://www.performars.com/revops/smartsheet/platform/views) - [Control Center](https://www.performars.com/revops/smartsheet/platform/control-center) - [WorkApps](https://www.performars.com/revops/smartsheet/platform/workapps) - [Project Portfolio Management](https://www.performars.com/revops/smartsheet/ppm) - [Business PMO](https://www.performars.com/revops/smartsheet/ppm/business-pmo) - [Enterprise PMO](https://www.performars.com/revops/smartsheet/ppm/enterprise-pmo) - [IT Portfolio Management](https://www.performars.com/revops/smartsheet/ppm/it-portfolio-management) - [Service Delivery Management](https://www.performars.com/revops/smartsheet/ppm/services-delivery) - [New Product Development](https://www.performars.com/revops/smartsheet/ppm/new-product-development) - [Marketing and Creative Management](https://www.performars.com/revops/smartsheet/mcm) - [Marketing Management](https://www.performars.com/revops/smartsheet/ppm/business-pmo) - [Creative Operations](https://www.performars.com/revops/smartsheet/ppm/enterprise-pmo) - [Event Management](https://www.performars.com/revops/smartsheet/ppm/it-portfolio-management) - [Agency Management](https://www.performars.com/revops/smartsheet/ppm/services-delivery) - [Smartsheet Pricing](https://www.performars.com/revops/smartsheet/pricing) - [EngagementON24New](https://www.performars.com/revops/on24) - [Platform](https://www.performars.com/revops/on24/platform) - [Webinars](https://www.performars.com/revops/on24/platform/webinars) - [Performance Analytics](https://www.performars.com/revops/on24/platform/performance-analytics) - [Resource Management](https://www.performars.com/revops/smartsheet/platform/resource-management) - [Virtual Conference](https://www.performars.com/revops/on24/platform/virtual-conference) - [AI engagement](https://www.performars.com/ko/revops/on24/platform/ai-driven-engagement) - [Virtual Events](https://www.performars.com/revops/on24/platform/virtual-events) - [Integrations](https://www.performars.com/revops/on24/platform/integrations) - [Solutions](https://www.performars.com/revops/on24/solutions) - [Demand Generation](https://www.performars.com/revops/on24/solutions/demand-generation) - [Product Marketing](https://www.performars.com/revops/on24/solutions/product-marketing) - [Customer Engagement](https://www.performars.com/revops/on24/solutions/customer-engagement) - [Partner Enablement](https://www.performars.com/revops/on24/solutions/partner-enablement) - [Industries](https://www.performars.com/revops/on24/industries) - [Life Science](https://www.performars.com/revops/on24/industries/life-science) - [Technology](https://www.performars.com/revops/on24/industries/technology) - [Insurance](https://www.performars.com/revops/on24/industries/insurance) - [Manufacturing](https://www.performars.com/ko/revops/on24/industries/manufacturing) - [Guides](https://www.performars.com/revops/on24/guides) - [Benchmarks](https://www.performars.com/revops/on24/webinar-benchmarks) - [e-CommerceBloomreach](https://www.performars.com/revops/bloomreach) - [Engagement](https://www.performars.com/revops/bloomreach/engagement) - [Content](https://www.performars.com/revops/bloomreach/content) - [Discovery](https://www.performars.com/ko/revops/bloomreach/discovery) - [Bloomreach Onboarding Service](https://www.performars.com/revops/bloomreach/onboarding-service) [Contact us](https://www.performars.com/about/contact?hsLang=zh-tw) # Hubspot Service Hub 客戶服務自動化軟體,提供更優質的客戶服務. [免費試用](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw)[申請諮詢](https://www.performars.com/zh-tw/revops/hubspot/servicehub#contact) ![2023\_ServiceHub\_Customer\_Surveys----1](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/2023_ServiceHub_Customer_Surveys----1.png?width=600&height=647&name=2023_ServiceHub_Customer_Surveys----1.png)   客戶一直在期待更優質的服務 他們希望在幾分鐘內得到解決方案,並可透過各種管道獲得個性化,全天候的服務.但大多數客服人員無法滿足這些日益增長的需求,因為他們的工具和資料數據分散在多個地點. Hubspot Service Hub所有客戶服務數據和渠道都無縫連結整合在一個CRM平台上,讓支持,維護和擴展客戶群變得更加容易.這不僅能在客戶旅程的每個階段帶來滿意的體驗,還能提升客戶服務管理的效率. 概要 ## HubSpot Service Hub 描述HubSpot Service Hub的概況,價格和主要功能 ![白底红苹果](https://www.performars.com/hs-fs/hubfs/Red%20apple%20on%20white%20background.jpeg?width=1000&height=1000&name=Red%20apple%20on%20white%20background.jpeg) 描述 HubSpot行銷中心是一個強大的軟體平台 ,可提升銷售.節省時間和資源,並協助衡量和優化投資.一個地方就能方便地存取所有內容,為您所有行銷需求提供了簡單且有效率的解決方案 ![红苹果](https://www.performars.com/hs-fs/hubfs/apple%20in%20red.jpeg?width=921&height=1000&name=apple%20in%20red.jpeg) 功能 透過電子郵件,登陸頁面和表單,在正確的時間和地點與潛在客戶建立聯繫,以創造收入.在一個地方管理聯絡人和行銷活動,並利用自動化工具提高效率.透過強大的報告工具​​衡量行銷活動的成功與否,所有這些都是透過CRM提供的數據使之成為可能.進而與根據您的規模量身定制的客戶連結. ![白底苹果特写，带剪切路径](https://www.performars.com/hs-fs/hubfs/close%20up%20of%20%20an%20apple%20on%20white%20background%20with%20clipping%20path.jpeg?width=300&height=319&name=close%20up%20of%20%20an%20apple%20on%20white%20background%20with%20clipping%20path.jpeg) 價格 價格起始 \- 0/月 (免費) \- 45/月 (入門版) \- 450/月 (專業版) \- 1,200/月 (企業版) HubSpot Service Hub ## 如何採用Service Hub的建議 充分利用HubSpot Service Hub的功能,增加投資報酬率 ### 加強客戶關係 #### **客戶端口** 讓您的客戶透過客戶入口網站掌控自己的體驗.客戶和代表之間的票證對話透過入口網站繼續進行,因此問題可以快速解決. **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### **知識庫** 通過將您的常見問題轉化為可搜尋的文章、影片和文章庫，客戶可以自助並減少支援請求的數量。 **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### 全管道訊息傳遞 幫助您的客戶在任何管道享受卓越的客戶體驗.透過收件匣存取各種管道並在它們之間無縫切換以滿足客戶. **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) - 客户入口網站 - 知識庫 - 全管道訊息傳遞 - 客户入口網站 - 知識庫 - 全管道訊息傳遞 ### 👉 提升客戶服務接觸點的客戶互動體驗 #### 共享收件匣 將團隊電子郵件,即時聊天和 Facebook Messenger整合到一個統一的收件箱中,確保所有對話的可見性,並讓整個團隊能夠有效管理對話和快速回應 **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### **智能對話** 自動存取每次通話的詳細資訊,讓您了解團隊績效的背後原因.然後利用人工智慧驅動的見解發掘培訓與輔導機會. **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### 客戶滿意度回饋調查 了解客戶滿意度.引入NPS,CSAT,CES和自訂調查來搜集回饋並使用它來打造更好的客戶體驗. **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) - 共享收件匣 - 智能對話 - 客戶滿意度回饋調查 - 共享收件匣 - 智能對話 - 客戶滿意度回饋調查 ### 提高團隊效率 #### 客服中心票單 盡量減少資料輸入時間,把更多的時間花在幫助您的客戶獲得成功.透過新增路由至票單,以建立優先處理重要問題的服務台. **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### 服務品質分析 透過新形式的報告發現關鍵的洞察力,並找出提供有效率且真實服務的方法 **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) #### 自動化客戶服務 消除不必要的手動流程,讓您的團隊專注於解決客戶問題.協助客服人員建立可擴展且真誠的服務體驗 **![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)**   [免費開始](https://www.performars.com/ko/revops/hubspot/free-trial?hsLang=zh-tw) - 客服中心票證 - 服務品質分析 - 自動化客戶服務 - 客服中心票證 - 服務品質分析 - 自動化客戶服務 HubSpot Service Hub ## 如何使用Service Hub的示範影片 Service Hub 產品 全部 Marketing Hub Sales Hub Service Hub Content Hub 類別 類別 影片 目的 目的 示範 介紹 教學 主題 主題 生成式 AI 內容混合 會員資格 內容/頁面管理 個性化內容 AB測試 客戶旅程 報告 活動/廣告/SNS 客戶劃分 潛在客戶預測評分 自動化 交易管道 服務台 對話/回饋 連動 路由 SLA 其它 如果您希望收到更多 HubSpot內容更新,請提交下方訂閱表. HubSpot協助120多個國家的184,000多名客戶實現業務快速成長 ![希尔蒂徽标宽幅](https://www.performars.com/hs-fs/hubfs/hilti%20logo%20wide.png?width=110&height=23&name=hilti%20logo%20wide.png) ![1200px-MIDAS\_Information\_Technology\_Co.](https://www.performars.com/hs-fs/hubfs/1200px-MIDAS_Information_Technology_Co.%2c_Ltd._LOGO.png?width=90&height=27&name=1200px-MIDAS_Information_Technology_Co.%2c_Ltd._LOGO.png) ![Medit 徽标 35 个无交错图案](https://www.performars.com/hs-fs/hubfs/Medit%20logo%2035pc%20none%20interlaced.png?width=100&height=22&name=Medit%20logo%2035pc%20none%20interlaced.png) ![NAVER 徽标](https://www.performars.com/hs-fs/hubfs/1.%20client%20logos/%EB%84%A4%EC%9D%B4%EB%B2%84%EB%A1%9C%EA%B3%A0.png?width=110&height=55&name=%EB%84%A4%EC%9D%B4%EB%B2%84%EB%A1%9C%EA%B3%A0.png) ![Panasonic\_logo\_(Blue)](https://www.performars.com/hubfs/1.%20client%20logos/Panasonic_logo_(Blue).svg) ![2560px-Monday\_logo.svg](https://www.performars.com/hs-fs/hubfs/2560px-Monday_logo.svg.png?width=150&height=27&name=2560px-Monday_logo.svg.png) ![1280px-Casio\_logo.svg](https://www.performars.com/hs-fs/hubfs/1280px-Casio_logo.svg.png?width=100&height=19&name=1280px-Casio_logo.svg.png) ![modusign 徽标](https://www.performars.com/hs-fs/hubfs/modusign%20logo.png?width=130&height=108&name=modusign%20logo.png) ![sk-logo](https://www.performars.com/hs-fs/hubfs/Performars_March2018/Images/sk-logo.png?width=80&height=80&name=sk-logo.png) ![harley-davidson-11-logo-png-transparent](https://www.performars.com/hs-fs/hubfs/harley-davidson-11-logo-png-transparent.png?width=70&height=54&name=harley-davidson-11-logo-png-transparent.png) 案例分析 ## HubSpot Service Hub成功案例 聆聽真實客戶講述HubSpot Service Hub的成功經驗 ## ![방법-산타-크루즈-자전거-서비스-허브](https://53.fs1.hubspotusercontent-na1.net/hub/53/hubfs/santa-cruz-bikes-logo-946E6FC378-seeklogo.com.png?width=150&height=51&name=santa-cruz-bikes-logo-946E6FC378-seeklogo.com.png) 自從Santa Cruz製造並銷售了第一輛 Santa Cruz自行車以來,該公司 一直將客戶放在首位.起初,公司很簡單地關注客戶.然而,最近一段時期的高速成長使該公司的策略面臨挑戰.他們必須找到新的方式來組織溝通並擴大客戶參與. Service Hub允許現有客戶透過電子郵件發送其關聯的“聯絡我們”電子郵件別名,或在公司網站上填寫既有問題的支援表格.這些更複雜的問題通常會透過網站表格提交,然後轉換為票單.您的團隊可以及時回覆客戶並簡化所有客戶詢問.這在不犧牲服務品質的情況下提高了效率. ### HubSpot已被評選為297個不同類別軟體中的最佳軟體之一 ![徽章领导者-小型企业-2023 年冬](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/badge-leader-small-business-winter-2023.png?width=120&height=156&name=badge-leader-small-business-winter-2023.png) ![徽章-最佳实用性-企业-2023 年冬](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/badge-best-usability-enterprise-winter-2023.png?width=120&height=156&name=badge-best-usability-enterprise-winter-2023.png) ![徽章-最佳关系-企业-2023 年冬](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/badge-best-relationship-enterprise-winter-2023.png?width=120&height=156&name=badge-best-relationship-enterprise-winter-2023.png) ![徽章领导者--中端市场--2023 年冬](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/badge-leader-mid-market-winter-2023.png?width=120&height=156&name=badge-leader-mid-market-winter-2023.png) ## 常見問題 什麼是Service Hub？ 客戶服務軟體是管理客戶旅程的整合點.管理新客戶的加入,收集,組織和回應客戶支援請求,並確保客戶成長和滿意度. 雖然大多數客戶服務軟體解決方案都只能解決特定的用例,但Service Hub的獨特之處在於它與HubSpot CRM平台的連接.Service Hub具有可輕鬆提供真實,個人化服務的功能,可協助您優先考慮客戶體驗. HubSpot 軟體是否與第三方應用程式或工具整合? 是的,您可以在HubSpot的應用程式市場中找到超過1,400個自訂整合.從JIRA到SurveyMonkey再到Facebook Messenger,只需點擊幾下即可輕鬆將HubSpot連接到您的服務團隊最喜歡的工具.這樣,您可以花更少的時間在不同工具之間切換,從而有更多的時間與客戶互動. HubSpot Service Hub為何如此受歡迎？ Service Hub因其強大的支援和幫助台功能以及易用性而脫穎而出,同時它也因為時刻將客戶放在第一位而廣受歡迎.透過隨時隨地滿足客戶需求的管道,服務中心可以在客戶旅程中的任何時刻實現情境化,個性化的互動.Service Hub還包括HubSpot的CRM功能,並與Marketing Hub,Sales Hub/CMS中心和營運中心無縫整合,以便您的整個前台團隊可以共享客戶的整體視圖. 最後,您可以輕鬆同步1,400多個自訂集成,從Jira到SurveyMonkey再到 Facebook Messenger,讓您的服務團隊可以在一個功能強大,易於使用的平台上在一個地方使用他們最喜歡的工具. Service Hub如何與Marketing Hub,Sales Hub,CMS Hub和Operations Hub搭配使用? Service Hub,Sales Hub,Marketing Hub,CMS Hub和Operations Hub是HubSpot完整CRM平台的各個部分,可協助您成長.當您同時使用兩個或多個中心時,您的數據會自動連接到平台,從而可以輕鬆而強大地跟踪整個客戶旅程,從第一次訪問網站到簽訂合同,一直到成為忠實客戶. 我希望我的客戶服務團隊使用HubSpot Service Hub.有什麼樣的建議? 銷售和行銷是我們與客戶建立關係的方式,但這不並是發展關係的地方.透過客戶服務,熟練的團隊可以將尋求協助的問題轉化為機會,在解決方案的同時發展與客戶的關係. 透過Service Hub,您可以發現加深客戶關係並連接前台可以提高效率.當所有前台團隊的工具和數據都整合在同一平台上時,客戶服務團隊就可以獲得客戶之前與行銷和銷售互動的完整背景信息,從而更容易以更個性化和更強大的方式與客戶建立聯繫. HubSpot Service Hub的費用是多少？ 您可以免費使用 Service Hub.如果您需要更高級的功能來實現自動化和擴展您的支援任務,HubSpot還提供入門版,專業版和企業版的高級Service Hub功能. 搭建HubSpot Service Hub需要多長時間？ 您只需要幾分鐘而並非幾個月就可以開始使用Service Hub.應用軟體內的入門指南具有內建的自動化和情境化使用指南.並且無論在入門版,專業版和企業版,專家都可以為您提供指導,一起完成整個旅程. ## HubSpot 實施與使用者支援 您應該獲得卓越的服務.您不應孤軍奮戰.我們將協助您取得成功. ![HubSpot-GrowBetter-web-colour-centraligned](https://www.performars.com/hs-fs/hubfs/HubSpot-GrowBetter-web-color-centeraligned.png?width=200&height=84&name=HubSpot-GrowBetter-web-color-centeraligned.png) ![红苹果](https://www.performars.com/hs-fs/hubfs/apple%20in%20red.jpeg?width=921&height=1000&name=apple%20in%20red.jpeg) ##### HubSpot 入門訓練 HubSpot入門訓練友善引導使用者從基礎知識到產品的進階功能,幫助他們了解並使用HubSpot的功能 [HubSpot 入門訓練](https://www.performars.com/ko/revops/hubspot/onboarding-service?hsLang=zh-tw) ![白底红苹果](https://www.performars.com/hs-fs/hubfs/Red%20apple%20on%20white%20background.jpeg?width=1000&height=1000&name=Red%20apple%20on%20white%20background.jpeg) ##### HubSpot 成長計畫 我們的目標是將產品的發表和設定過程轉變為成長項目.在12週的時間裡,我們將利用該產品進行行銷和銷售,以取得實際的成果 [HubSpot 成長計畫](https://www.performars.com/ko/revops/hubspot/growth-program?hsLang=zh-tw) ![白底青苹果](https://www.performars.com/hs-fs/hubfs/Green%20apple%20on%20white%20background.jpeg?width=1000&height=1000&name=Green%20apple%20on%20white%20background.jpeg) ##### HubSpot 託管服務 包含入職培訓,在產品使用期間,我們提供持續的線上支援.即使在人力資源變動等業務營運變數中,您也可以期望到穩定的營運管理 [HubSpot 託管服務](https://www.performars.com/ko/solutions/saas-managed-services?hsLang=zh-tw) ![白色背景上孤立的红苹果](https://www.performars.com/hs-fs/hubfs/Red%20apple%20isolated%20over%20a%20white%20background.jpeg?width=953&height=1000&name=Red%20apple%20isolated%20over%20a%20white%20background.jpeg) ##### HubSpot 用戶社群 - H.U.G Korea 請加入HubSpot User Group Korea,尋找有著類似疑慮的同事們.不要單打獨鬥,請互相幫助.這樣可以實現更充實的成長 [HubSpot 用戶社群 - H.U.G Korea](https://events.hubspot.com/korea/) 部落格 ## Hubspot相關部落格 實現更好地成長 - 獲得有價值的見解,以達到更好地成長 [의료기기 마케팅 전략: 임상적 증거부터 글로벌 시장 진출까지](https://revenuefy.io/ko/grow/medical-device-marketing-strategy-from-clinical-evidence-to-global-market-penetration?hsLang=zh-tw) ![mrt-2](https://www.performars.com/hs-fs/hubfs/mrt-2.jpg?width=6000&height=4500&name=mrt-2.jpg) [글로벌 헬스케어 마케팅](https://revenuefy.io/ko/grow/tag/%EA%B8%80%EB%A1%9C%EB%B2%8C-%ED%97%AC%EC%8A%A4%EC%BC%80%EC%96%B4-%EB%A7%88%EC%BC%80%ED%8C%85?hsLang=zh-tw) #### 의료기기 마케팅 전략: 임상적 증거부터 글로벌 시장 진출까지 임상 검증부터 전 세계 시장 진출에 이르기까지 의료 기기를 성공적으로 마케팅하는 비결을 알아보세요. Aug 21, 2025, 10:00:00 AM要求\[分钟\]读完 [HIPAA vs GDPR: 의료 마케터를 위한 주요 차이점 탐색하기](https://revenuefy.io/ko/grow/hipaa-vs-gdpr-navigating-key-differences-for-healthcare-marketers?hsLang=zh-tw) ![gdpr-2](https://www.performars.com/hubfs/gdpr-2.svg) #### HIPAA vs GDPR: 의료 마케터를 위한 주요 차이점 탐색하기 점점 더 디지털화되는 세상에서 의료 마케팅 담당자는 규정을 준수하고 효과적인 마케팅 전략을 수립하기 위해 HIPAA 및 GDPR과 같은 복잡한 규정… Aug 19, 2025, 10:00:00 AM要求\[分钟\]读完 [글로벌 헬스케어 마케팅 성공 가이드](https://revenuefy.io/ko/grow/global-healthcare-marketing-excellence?hsLang=zh-tw) ![World health day flat illustration-2](https://www.performars.com/hs-fs/hubfs/World%20health%20day%20flat%20illustration-2.jpg?width=2500&height=2500&name=World%20health%20day%20flat%20illustration-2.jpg) [헬스케어](https://revenuefy.io/ko/grow/tag/%ED%97%AC%EC%8A%A4%EC%BC%80%EC%96%B4?hsLang=zh-tw) #### 글로벌 헬스케어 마케팅 성공 가이드 끊임없이 진화하는 글로벌 헬스케어 환경에서 다양한 고객층에게 다가가고 공감을 이끌어내기 위해서는 탁월한 마케팅 능력을 갖추는 것이 핵심입니다. Aug 15, 2025, 3:21:39 PM要求\[分钟\]读完 透過電子郵件✍️接收銷售成長見解💡和參考文章📈. 您的成功是我們的目標. ## 來自客戶的滿意感言 了解客戶對我們的評價. “Performars能讓您美夢成真. Performars是您在網路服務中實現夢想的最佳助手.團隊成員非常開放並且以合理的費用提供協助. Performars對我們的業務非常有幫助.” ![sk-logo](https://www.performars.com/hs-fs/hubfs/Performars_March2018/Images/sk-logo.png?width=300&height=300&name=sk-logo.png) James Jeong Marketing Manager | SK Group "以前我們對HubSpot那些功能對公司有幫助的幾乎不了解,當這種疑問增加時,我們遇到了Performars, 透過Performars的持續支持,我們的銷售提高了.我們使用的HubSpot工具,目前從行銷角度來看很有用." ![CJ-集团-标志-矢量](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/CJ-Group-Logo-Vector.jpg?width=1000&height=1000&name=CJ-Group-Logo-Vector.jpg) Dohyung Kim Marketing Lead | Global Business "當我們在考慮HubSpot計劃來促進非接觸式銷售時遇到Performars,雖然有很多挑戰需要解決,例如導入,規劃和內容.但透過與Performars的整體諮詢,我們得以順利導入系統.特別是,作為一家全球性公司,安全和隱私法非常嚴格,我們透過全球網路共同解決了這個問題.由於HubSpot是一個陌生的系統,而且沒有韓語的支援,因此有必要請專家進行初步介紹,雖然有 很多同樣的公司,但經過諮詢,我們選擇了Performars,因為他們極高的專業水準,我們很高興與他們合作." ![Panasonic-logo-transparent-free-png](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/panasonic-logo-transparent-free-png.webp?width=1920&height=1920&name=panasonic-logo-transparent-free-png.webp) Arum Kim Marketing manager | Strategy & Planning "我們非常喜歡與Performars合作,他們的團隊非常專業且樂於助人.他們帶來了良好的框架和專業知識,尤其是在HubSpot方面擁有深厚的專業知識.他們透過教育和培訓為我們的成功奠定了基礎." ![MidasIT](https://www.performars.com/hs-fs/hubfs/MidasIT.png?width=225&height=225&name=MidasIT.png) Y.J. Yum Director | Strategy & Planning "作為一個行銷方案,HubSpot已經廣為人知,功能也很多,但有很多部分並不適合韓國市場.由於我們的大部分銷售都是基於簡訊和KakaoTalk,所以很高興看到 Performars能夠讓我們輕鬆使用自己難以開發的部分.我認為這將是未來解決韓國國內企業使用HubSpot 問題的關鍵所在." ![harley-davidson-11-logo-png-transparent](https://www.performars.com/hs-fs/hubfs/harley-davidson-11-logo-png-transparent.png?width=50&height=38&name=harley-davidson-11-logo-png-transparent.png) Wooyong Kim Manager | Marketing "我們將其作為銷售管理工具,同時也將其用於我們的行銷中心,如果沒有透過Performars, 包括初始設定和操作建議,我們將花費大量資源來啟動行銷中心.我們發現它在我們擴張的每個階段都非常有幫助 HubSpot幫助我們建立了高效的銷售流程 ,報告讓我們能夠即時整理業績數據,讓我們能挪出時間專注於其他任務.它還允許跨部門間的協調,因為每個人都看到相同的訊息." ![eventus-logo](https://www.performars.com/hs-fs/hubfs/eventus-logo.jpg?width=100&height=100&name=eventus-logo.jpg) Byung-mun Hwang Leader | Solution BU "無論一個工具多麼有競爭力,如果入門,使用和維護都困難,那麼確實很難引入.特別是具有競爭力的國外CRM在韓國的本地支持和銷售資源往往有限. Performars的執行經驗和"每當我有這些顧慮時,各種參考資料都可以為我提供可靠的支持,即使在實際引入之後它們仍然有效.我不後悔與Performars合作!” ![modusign 徽标](https://www.performars.com/hs-fs/hubfs/modusign%20logo.png?width=100&height=83&name=modusign%20logo.png) Eddy Kim Head of Sales | Sales Department "Performars在初始設定過程中積極提供建議,幫助團隊快速將HubSpot應用到他們的工作中.我們目前正在使用它,首先引入銷售中心,然後將其擴展到包括行銷中心. Performars正在幫助我們根據不斷成長的業務,有效地利用HubSpot." ![德维尔徽标](https://www.performars.com/hs-fs/hubfs/%EB%94%94%EC%9B%A8%EC%9D%BC%20%EB%A1%9C%EA%B3%A0.png?width=256&height=256&name=%EB%94%94%EC%9B%A8%EC%9D%BC%20%EB%A1%9C%EA%B3%A0.png) Yeryung Lee Customer Success Lead HubSpot Service Hub ## 立即諮詢 透過HubSpot Service Hub進行客戶服務創新並透過客戶滿意度培養品牌擁護者. ![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg) HubSpot 产品線 ## HubSpot 產品 Hubspot每個單一產品功能都很強大,但真正的神奇之處在於將它們結合在一起使用 营销中心 销售中心 服务枢纽 内容管理系统枢纽 运行枢纽 #### HubSpot Marketing Hub [![Logo\_Centered\_Marketing\_Hub](https://www.performars.com/hubfs/Logo_Centered_Marketing_Hub.svg)](https://www.performars.com/ko/revops/hubspot/marketinghub?hsLang=zh-tw) 幫助收集流量,轉換訪客並支援大規模入站行銷活動的自動化行銷軟體 #### HubSpot Sales Hub [![Logo\_Centered\_Sales\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Sales_Hub.svg)](https://www.performars.com/ko/revops/hubspot/saleshub?hsLang=zh-tw) 是一個專注於提供潛在客户洞察力,自動化销售任務以及達成更多交易的智慧銷售軟體 #### HubSpot Service Hub [![Logo\_Centered\_Service\_Hub](https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Logo_Centered_Service_Hub.svg)](https://www.performars.com/ko/revops/hubspot/servicehub?hsLang=zh-tw) 一個可以與客戶建立聯繫,超越他們的期望,並將他們變成擁護者的軟體 #### HubSpot CMS Hub [![Logo\_Centered\_CMS\_Hub](https://www.performars.com/hubfs/Logo_Centered_CMS_Hub.svg)](https://www.performars.com/ko/revops/hubspot/cmshub?hsLang=zh-tw) 一個為行銷人員和開發人員提供個人化體驗的,具備靈活性和強大功能的內容管理軟體 #### HubSpot Operations Hub [![Logo\_Centered\_Operations\_Hub](https://www.performars.com/hubfs/Logo_Centered_Operations_Hub.svg)](https://www.performars.com/ko/revops/hubspot/operationshub?hsLang=zh-tw) 能透過輕鬆同步,和提取不同數據資料來實現業務流程自動化的操作軟體 ## 與HubSpot一同成長 Performars將引導您實現更智能的成長 ![diamond-badge-color-1](https://www.performars.com/hs-fs/hubfs/diamond-badge-color-1.png?width=120&height=119&name=diamond-badge-color-1.png)![Approved+Partner+Badge.EN](https://www.performars.com/hs-fs/hubfs/2023%20RevOps%20website/hubspot/Approved+Partner+Badge.EN.png?width=120&height=120&name=Approved+Partner+Badge.EN.png) [申請諮詢](https://www.performars.com/zh-tw/revops/hubspot/servicehub#contact) #### 關於公司 Performars 是一家提供全球銷售成長和 RevOps 解決方案的公司。 我們使用獨特的, 以 CRM 為主的人物角色行銷方法以及相關的 RevOps 技術來幫助我們的客戶在新市場中成長。 我們擴展到韓國、新加坡、台灣和美國等國家來直接支援客戶的全球業務成功   [RevOps 解決方案](https://www.performars.com/revops?hsLang=zh-tw) - [HubSpot](https://www.performars.com/zh-tw/revops/hubspot?hsLang=zh-tw) - [Bloomreach](https://www.performars.com/revops/bloomreach?hsLang=zh-tw) - [Monday.com](https://www.performars.com/revops/monday?hsLang=zh-tw) - [Semrush](https://www.performars.com/revops/semrush?hsLang=zh-tw) - [FMM 即將推出](https://www.performars.com?hsLang=zh-tw) - [RevOps 系統整合](https://www.performars.com/revops/integration?hsLang=zh-tw) - [RevOps 託管服務](https://www.performars.com/solutions/saas-managed-services?hsLang=zh-tw) - [Request 諮詢](https://www.performars.com/revops/consultation?hsLang=zh-tw) 客戶成功 - [請求支援](https://www.performars.com/customer-support?hsLang=zh-tw) - [HubSpot 入職服務](https://www.performars.com/revops/hubspot/onboarding-service?hsLang=zh-tw) - [Bloomreach 入職服務](https://www.performars.com/revops/bloomreach/onboarding-service?hsLang=zh-tw) - [Monday 入職服務](https://www.performars.com/revops/monday/onboarding-service?hsLang=zh-tw) - [成長諮詢](https://www.performars.com/persona-marketing/consultation?hsLang=zh-tw) - [要求報價](https://www.performars.com/quote?hsLang=zh-tw) 資源與工具 - [網站評分器](https://www.performars.com/website-grader?hsLang=zh-tw) - [行銷預算規劃師](https://www.performars.com/marketing_budget_planner?hsLang=zh-tw) - [行銷指南](https://www.performars.com/growth-marketing-guideline?hsLang=zh-tw) - [案例探究](https://www.performars.com?hsLang=zh-tw) 關於我們 - [團隊](https://www.performars.com/company?hsLang=zh-tw) - [客戶](https://www.performars.com/client?hsLang=zh-tw) - [合作夥伴](https://www.performars.com/partners?hsLang=zh-tw) - [與我們聯絡](https://www.performars.com/contact?hsLang=zh-tw) Copyright © 2026 Performars Inc. - [Terms](https://www.performars.com/legal?hsLang=zh-tw) - [Privacy](https://www.performars.com/privacypolicy?hsLang=zh-tw) ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://3384735.fs1.hubspotusercontent-na1.net/hubfs/3384735/2023%20RevOps%20website/hubspot/Videos/%5Bko%5D%20Spotlight%20on%20the%20all-new%20new%20Service%20Hub%20-%20HubSpot-1.mp4", "dateModified" : "2024-04-28T10:01:11.084Z", "description" : "HubSpot 허브스팟 서비스 허브는 인공지능을 활용하여 CX를 획기적으로 강화하고, 고객성공을 견인하는 CSM 의 역할을 빠르게 스케일업 할 수 있도록 돕습니다.", "duration" : "PT3M27.645S", "height" : 858, "name" : "HubSpot 허브스팟 서비스 허브", "thumbnailUrl" : "https://www.performars.com/hubfs/2023%20RevOps%20website/hubspot/Videos/%5Bko%5D%20Spotlight%20on%20the%20all-new%20new%20Service%20Hub%20-%20HubSpot-1.mp4/medium.jpg", "uploadDate" : "2024-04-28T08:20:25.574Z", "width" : 2048 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://3384735.fs1.hubspotusercontent-na1.net/hubfs/3384735/2023%20RevOps%20website/hubspot/Videos/TW/%5Bcmn-Hant-TW%5D%20Santa%20Cruz%20Bicycles-%20HubSpot%20Customer%20Success%20Story.mp4", "dateModified" : "2024-05-03T11:03:25.911Z", "description" : "HubSpot 服務中心 - 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