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The potential of MarTech is realized only when used effectively.
We will take care of solving any problems in use.
All matters that occur while using the solution are resolved in the form of user support, technical support, and knowledge base support.
Project support such as solution-related consulting, migration, design, implementation, and personal information protection law guide is excluded.
We provide support in the Level 1/2/3 system.
Level1
Issue Difficulty: Normal
PIC: Customer Success Manager
Issue to be registered within 8 hours of receipt (1 day), processing within 16 hours (2 days)
Level2
Issue Difficulty: High
PIC: Customer Success Manager, Martech Engineer
Issue to be registered within 8 hours of receipt (1 day), processing within 24 hours (3 days)
Level3
Issue Difficulty: Very High
PIC: Customer Success Manager, Martech Engineer, Senior Engineer for Each Global Vendor
Issue to be registered within 8 hours of receipt (1 day), processing within 40 hours (5 days)
Yes, for all marketing technology solutions handled by Performars, service support is available regardless of the place of purchase.
However, a technical support fee will be charged.
Yes, you can request support at any time. We will do our best to support you.
Yes, we provide service support.
We recommend a separate on-going service if you want to make sure you succeed through customer support and technical support. Individual support cases incur a fee of USD 90 per case.
If you are using a technology solution and do not currently have an ongoing service contract, a fee of USD 90 per ticket service processed will be incurred.
The package is divided into Enterprise/Business/Professional plans.
Enterprise Plan
Business Plan
Professional Plan
The potential of MarTech is realized only when used effectively.