Customer Support

Yes, for all marketing technology solutions handled by Performars, service support is available regardless of the place of purchase.

However, a technical support fee will be charged.

Yes, we provide service support.

If you want to ensure success through customer support and technical support, we recommend a separate on-going service. Individual support cases incur a fee of USD 60,000 (excluding VAT) per case.

We will take care of solving any problems in use.

All matters that occur while using the solution are resolved in the form of user support, technical support, and knowledge base support.

Project support such as solution-related consulting, migration, design, implementation, and personal information protection law guide is excluded.

If you submit via email or form, a person in charge will contact you, understand the issue, and issue and accept a ticket.

After that, you will be notified by e-mail about the processing result.

There is no additional charge if you are using the solution below.

Business Stack solutions

• 디지털성장전략
• 페르소나 개발
• 고객구매여정디자인
• 검색엔진최적화
• 광고최적화

CoE service

• CoE비즈니스서비스
• CoE테크놀로지서비스

However, if you are using a technology solution and do not currently have a separate on-going service contract, a fee of USD 60 (excluding VAT) will be incurred per service processing.