Your success is our passion
Request a customer supportPlease request service support for any problems that occur while using Performars' solutions.
Frequently asked questions about customer support
Yes, for all marketing technology solutions handled by Performars, service support is available regardless of the place of purchase.
However, a technical support fee will be charged.
Yes, we provide service support.
If you want to ensure success through customer support and technical support, we recommend a separate on-going service. Individual support cases incur a fee of USD 60,000 (excluding VAT) per case.
We will take care of solving any problems in use.
All matters that occur while using the solution are resolved in the form of user support, technical support, and knowledge base support.
Project support such as solution-related consulting, migration, design, implementation, and personal information protection law guide is excluded.
Issue Difficulty: Normal
PIC: Customer Success Manager
Issue to be registered within 8 hours of receipt (1 day), processing within 16 hours (2 days)
Issue Difficulty: High
PIC: Customer Success Manager, Martech Engineer
Issue to be registered within 8 hours of receipt (1 day), processing within 24 hours (3 days)
Issue Difficulty: Very High
PIC: Customer Success Manager, Martech Engineer, Senior Engineer for Each Global Vendor
Issue to be registered within 8 hours of receipt (1 day), processing within 40 hours (5 days)
After that, you will be notified by e-mail about the processing result.
There is no additional charge if you are using the solution below.
Business Stack solutions
However, if you are using a technology solution and do not currently have a separate on-going service contract, a fee of USD 60 (excluding VAT) will be incurred per service processing.