Helpdesk software | Streamline Operations with HubSpot | Performars

Manage seamless, exceptional customer support.

As your customer base grows, it becomes increasingly difficult to effectively address every customer issue. Emails can easily disappear, spreadsheets become unwieldy, and customers end up having to take charge of everything.

But with HubSpot's streamlined ticketing system, you can exceed customer expectations and resolve issues effectively. Plus, the ticketing system integrates seamlessly with the rest of the HubSpot CRM platform, making it easy to keep track of everything in one place.

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Log and organize all your tickets in one place.

HubSpot's ticket system lets you log, organize, and track all of your customers' issues in one place. And by tracking key support metrics like agent response times, ticket counts, and more, you can effectively manage customer needs and successfully coach your support team.

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Enhanced conversations with CRM

As part of the HubSpot CRM database, the help desk tool displays useful information such as customer history, product details, service issues, and more. This way, your team has all the context they need to provide faster, more helpful, and personalized support to each customer.

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Automate and optimize your customer support.

Automate and optimize your customer support. HubSpot's ticket management tool includes routing and automation features to create efficiencies. With HubSpot, your team can spend less time on help desk management and manual data entry and more time helping customers succeed.

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FAQs

The help desk is a centralized tool for handling customer issues. Help desk helps you organize and record customer issues and provides a reference for teams that interact directly with customers. With a help desk, you can manage the performance of your customer-facing teams by tracking efficiency metrics like response time, number of tickets, time to first resolution, and number of tickets in different stages of resolution.

HubSpot's help desk offers all of this and more. Use automation to send tickets directly to the best people on your team. Ensure customers don't wait too long with effective and efficient escalation. Use HubSpot's built-in knowledge base to document all your existing knowledge and make it easy for customers to find answers on their own.

HubSpot's Help Desk is part of the Service Hub, which you can get started with for free. If you need more advanced features to help you automate and scale your customer support operations, Hubspot also offers premium features in the Starter, Professional, and Enterprise editions of the Service Hub.

Popular features of HubSpot's help desk include

Integrated feedback surveys to track customer sentiment and satisfaction.
Ticket automation and routing
Internal and external performance metrics
Diagnostics and SLA levels to meet customer needs
Built-in knowledge base for quick documentation creation and reference

If you're already using a help desk, implementation time can vary depending on factors like data migration and the complexity or amount of data that needs to be moved.

For organizations that don't use a help desk, the implementation time is much shorter - you only need to set up access for your team and their specific roles.

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