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Manage seamless, exceptional customer support.
As your customer base grows, it becomes increasingly difficult to effectively address every customer issue. Emails can easily disappear, spreadsheets become unwieldy, and customers end up having to take charge of everything.
But with HubSpot's streamlined ticketing system, you can exceed customer expectations and resolve issues effectively. Plus, the ticketing system integrates seamlessly with the rest of the HubSpot CRM platform, making it easy to keep track of everything in one place.
Log and organize all your tickets in one place.
HubSpot's ticket system lets you log, organize, and track all of your customers' issues in one place. And by tracking key support metrics like agent response times, ticket counts, and more, you can effectively manage customer needs and successfully coach your support team.
Enhanced conversations with CRM
As part of the HubSpot CRM database, the help desk tool displays useful information such as customer history, product details, service issues, and more. This way, your team has all the context they need to provide faster, more helpful, and personalized support to each customer.
Automate and optimize your customer support.
Automate and optimize your customer support. HubSpot's ticket management tool includes routing and automation features to create efficiencies. With HubSpot, your team can spend less time on help desk management and manual data entry and more time helping customers succeed.
