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SERVICE Hub Features

Customer Portal

Enable customers to easily access the support they require, precisely when they require it, in order to alleviate redundant tasks for your team and enhance customer confidence.

Empower customers to take control of their service experience.


Allow your customers to take control of their service experience by providing them with the information they crave about the status of their service. With our customer portal connected to your HubSpot shared inbox, you can keep the conversation going between customers and representatives, giving them the clarity they need regarding how their issues are being handled. Customize the customer portal to match your brand's aesthetics and seamlessly connect it to your company's knowledge base, providing an exceptional experience for your valued customers.


Enhance visibility and foster confidence.

Customer portals serve as a reliable hub for customers to engage with your support teams. Provide your valued customers with a safe and protected platform to effortlessly track and oversee their current and resolved support tickets — or even create a new ticket — enabling them to swiftly resolve issues while gaining peace of mind that their concerns are being addressed.

Streamline the repetitive tasks of your service team.

Efficiency and prioritizing impactful work are essential for customer support teams. Streamline your operations by automating repetitive tasks, implementing efficient workflows, and offering knowledge base articles to swiftly resolve customer issues. Additionally, take advantage of our customer portal, seamlessly integrated with HubSpot's Smart CRM and shared inbox, empowering customers to find solutions on their own.

Create your customer portal effortlessly, no coding necessary.

With HubSpot, you can easily build, customize, and maintain your customer portal — no coding required. Automatically apply your brand’s colors, logo, font, and favicon to your customer portal, so you can stay on brand without the help of a designer.

Frequently Asked Questions


What is a customer portal?

A customer portal refers to a home behind a login where customers can view, open, and reply to their support tickets.

HubSpot forms integrate directly with your sales, marketing, and customer service efforts to ensure that none of your customers’ valuable information gets lost, and everyone is referencing the same contact data.

What languages can a customer portal support?

A customer portal will inherit the primary language of the connected domain it lives on, and default content will be translated accordingly. There are over 40 supported languages.

Do I need to use tickets to activate my customer portal?

Yes. Only tickets associated with conversations will be shown in the ticket listing page. Only conversations associated with a ticket will be accessible in the ticket detail pages. Emails sent through a connected email channel will appear in the customer portal; however, emails not sent as a part of a conversations thread will not appear.

Are customer portals available for everyone?

This feature is currently in beta for a select group of customers who have purchased Service Hub Professional or Service Hub Enterprise.

The ROI of the HubSpot platform

Companies that use HubSpot grow better.



Deal Close Rate

After just 12 months of using HubSpot's sales software, customers experience an astounding 78% surge in their deal close rate.


Inbound Leads

After utilizing HubSpot's marketing software for a year, customers were amazed by the remarkable 129% increase in their incoming leads.


Ticket Close Rate

Customers who use HubSpot's customer service software for just 12 months experience a 37% increase in their ticket close rate.

Popular Features in Service Hub

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Performers can offer you benefits in terms of both user support and pricing.