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SERVICE Hub Features

Customer Feedback Software

Gain deep insights into your customers' thoughts and uncover valuable chances to enhance their happiness, thereby fostering long-lasting loyalty.

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Eliminate uncertainty when it comes to customer satisfaction.

Your customers are the lifeblood of your company and understanding their needs is essential for business growth.

With HubSpot's customer feedback software, you can gain valuable insights through personalized surveys and feedback tools. Customize your surveys with various question types and a template that suits your brand.

Effortlessly send surveys via web link or email, and efficiently share the collected insights with your teams. This way, you can strengthen customer relationships and enhance customer retention.

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Keep track of essential customer service metrics.

Want to evaluate customer loyalty? Curious how customers feel about your customer service experience?
Choose from pre-built net promoter score (NPS), customer effort score (CES), and customer satisfaction (CSAT) surveys to gauge customer loyalty at every touch point.
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Harness the power of feedback surveys to unlock untapped growth opportunities.

Monitor your customer happiness closely and take immediate action on your insights with built-in feedback dashboards.
Send automatic surveys and watch as customer feedback starts flowing into your dashboard. Identify opportunities to improve specific points in the customer journey, measure your customers’ happiness, and identify trends that help you create an even better customer service strategy.

The ROI of the HubSpot platform

Companies that use HubSpot grow better.



Deal Close Rate

After just 12 months of using HubSpot's sales software, customers experience an astounding 78% surge in their deal close rate.


Inbound Leads

After utilizing HubSpot's marketing software for a year, customers were amazed by the remarkable 129% increase in their incoming leads.


Ticket Close Rate

Customers who use HubSpot's customer service software for just 12 months experience a 37% increase in their ticket close rate.

Popular Features in Service Hub

Explore additional Service Hub features below.



Performers can offer you benefits in terms of both user support and pricing.